1. How paid plans work
- Starter and Pro are prepaid for one month or one year at a flat price shown on our pricing page.
- Plans do not renew automatically. Nothing is ever debited unless you pay for a new period yourself.
- The Free plan costs nothing and has no payment.
2. Cancelling
You can cancel at any time — simply don’t renew. There is nothing to switch off. Your current plan stays active until the end of the period you paid for (shown in Settings → Plan & billing), keeps working for 2 more days, and then your shop moves to the Free plan.
Your data is never deleted because a plan ended. To delete your account, see our Privacy Policy.
3. Refunds
Because you can stop at any time and keep using the plan until its end date, payments for a period that has started are not refunded, in full or in part. This includes unused days of a monthly or yearly plan.
We will refund in these cases:
- you were charged twice for the same plan period;
- money was deducted but the plan was not activated, and we cannot activate it;
- any other charge made by mistake on our side.
Upgrade credit (for unused days of a lower plan) is applied to the new plan only and is not paid out in cash.
4. How to ask for a refund
Message us on WhatsApp, use Help & Support in the app, or email support@hisaabkitaab.store within 7 days of the payment, with your shop name and the invoice number or payment reference.
Approved refunds are sent back through PayU to the same UPI / card / bank account you paid from, within 5–7 working days of approval (your bank may take a few more days to show it).
5. Failed payments
If a payment fails but money left your account, it is usually returned automatically by your bank or PayU within 5–7 working days. If it isn’t, contact us with the payment reference and we will help.